freshOps App

For: cleaners using the freshOps Team App

Download the free freshOps Team app, then log in with the Employee ID and temporary PIN from your welcome email.

When your employer adds you to freshOps, you get a welcome email. It has your freshOps Employee ID and a temporary PIN. Keep this email handy.

Open the App Store (iPhone) or the Play Store (Android) on your device.

Search for freshOps Team. "freshops" is one word.

Tap Get or Install. You may need your App Store or Play Store password.

Enter your Employee ID and the temporary PIN from your email.

Create a new PIN. Enter it again to confirm it. This is now your PIN. The temporary PIN will no longer work.

Add a profile photo, or skip this step. Your photo only helps your employer recognise you in freshOps. It is not shared outside freshOps

When the app asks for permissions, choose While Using the App or allow them.

1. Open the App Store (iPhone) or the Play Store (Android) on your device.
2. Search for freshOps Team. "freshops" is one word.
3. Tap Get or Install. You may need your App Store or Play Store password.
4. Tap Open. The login page appears.
5. Enter your Employee ID and the temporary PIN from your email.
6. Create a new PIN. Enter it again to confirm it. This is now your PIN. The temporary PIN will no longer work.
7. Add a profile photo, or skip this step. Your photo only helps your employer recognise you in freshOps. It is not shared outside freshOps
8. When the app asks for permissions, choose While Using the App or allow them.

You log in with your Employee ID and PIN. You do not use an email address and password.

If you don't use the app for more than 30 days, it asks for your PIN again. If your phone unlocks with your fingerprint or Face ID, the app can use that instead.

Android: the app supports phones up to Android 16.

- You log in with your Employee ID and PIN. You do not use an email address and password.
- If you don't use the app for more than 30 days, it asks for your PIN again. If your phone unlocks with your fingerprint or Face ID, the app can use that instead.
- iPhone: you need iOS 13.0 or later.
- Android: the app supports phones up to Android 16.

No welcome email? Ask your employer to resend it.

Seeing "Invalid Login Credentials"? Make sure you are using the new PIN you created, not the temporary PIN from the email.

Still can't log in? Ask your employer to check your Employee ID and PIN.

- No welcome email? Ask your employer to resend it.
- Seeing "Invalid Login Credentials"? Make sure you are using the new PIN you created, not the temporary PIN from the email.
- Still can't log in? Ask your employer to check your Employee ID and PIN.

Turn on NFC, location and camera permissions (iOS and Android)

- Forgot or want to change your PIN?
- Turn on NFC, location and camera permissions (iOS and Android)
- Check in and out of a shift

How to download the freshOps Team App and log in for the first time with your Employee ID and PIN.

Download the Team App and log in

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